Who we are and what this covers
Exceptionalsuper offers gentle movement experiences, educational content, and physical or digital products that support body-aware routines. This policy applies to information processed through our website, contact channels, and in-person interactions tied to those products.
When we say “we” or “us,” we mean the studio and fulfillment operations responsible for Exceptionalsuper offerings. When we say “you,” we mean visitors, prospective members, and purchasers interacting with our services.
Categories of personal data we collect
Depending on how you engage with us, we may process the following categories of information:
- Identity and contact details such as name, email address, phone number when you share them for scheduling or support.
- Communication content you send through forms or email, including preferences for Gentle Move or Calm sessions.
- Transaction data related to passes, bundles, or retail items, including payment references managed by our payment partners.
- Technical data such as browser type, general region derived from connection information, and timestamps that help secure the site.
- Studio visit notes you choose to provide, such as comfort preferences or accessibility needs relevant to gentle practice.
Contact forms
Name, email, and message fields are used to reply and to prepare accurate product suggestions.
Purchases
Billing-related identifiers are processed to complete orders and issue confirmations for movement products.
Preferences
Optional notes help tailor pacing and studio setup without storing unnecessary detail.
How we use personal data
We process data to respond to inquiries, deliver purchased gentle movement products, coordinate visits to our Philadelphia location, and maintain safe studio operations. We also use limited technical information to protect accounts and forms from abuse.
Where you join a mailing list for studio updates, we use your contact details only for that purpose until you unsubscribe or withdraw consent. Operational emails about an order you initiated are separate and may be necessary to complete the transaction.
Analytics and improvement
Aggregated statistics may show which product pages are most viewed so we can refine descriptions and layout. These insights avoid unnecessary personal profiling and focus on content performance.
Legal bases for processing
We rely on one or more of the following grounds, consistent with common EU-style interpretations and practical Dutch expectations for clear notices:
- Performance of a contract or steps taken before a contract when you purchase passes or materials.
- Legitimate interests in securing our website, preventing fraud, and improving product information, balanced against your rights.
- Consent when you opt in to optional communications or non-essential cookies described in our Cookies Policy.
- Legal obligation where accounting or tax rules require retention of certain transaction records.
How long we keep information
Contact messages are retained long enough to complete your request and follow up on related gentle movement product questions, typically twelve months unless a longer period is needed for an open purchase.
Order records follow the retention periods required for bookkeeping and consumer regulations applicable to our sales. After those periods, we delete or anonymize data where feasible.
Technical logs used for security may be kept in shorter rolling windows unless investigation requires limited extension.
International transfers
Some tools may process data in the United States or other regions. Where data moves from the European Economic Area or the United Kingdom, we rely on approved mechanisms such as standard contractual clauses or equivalent safeguards when available.
You may request further detail about these mechanisms by contacting us using the details at the end of this policy.
Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, and to receive a copy in a portable format where technically feasible.
- You may ask what categories of data we hold about you and receive a copy subject to identity verification.
- You may request correction of inaccurate details tied to your gentle movement purchases or profile.
- You may object to certain processing based on legitimate interests where provided by law.
- You may lodge a complaint with a supervisory authority in your country if you believe processing violates applicable rules.
To exercise rights, email hello@exceptionalsuper.world or use our contact form. We respond within reasonable timelines required by law.
United States privacy rights
Exceptionalsuper operates in the United States. Depending on your state of residence, you may have additional rights under local privacy laws regarding access, deletion, correction, opt-out of certain sales or sharing, and appeal of decisions.
California residents
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended may grant you rights to know what personal information we collect, delete personal information subject to exceptions, opt out of the sale or sharing of personal information for cross-context behavioral advertising, and limit use of sensitive personal information. We do not sell personal information for money. Where our use of advertising or analytics technologies constitutes “sharing” under California law, you may opt out as described in our Cookies Policy and through industry tools linked there.
Other US states
Residents of Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy laws may have similar rights to access, correct, delete, or opt out of certain processing. Submit requests through the contact details below. We will verify reasonable requests without discriminating against you for exercising your rights.
Advertising and measurement
We may use online advertising platforms, including Google Ads, to reach people interested in gentle movement and studio offerings. These platforms may use cookies, pixels, or similar technologies to measure ad delivery, conversions, and audience relevance when you consent or where allowed by law.
You can opt out of personalized advertising from Google by visiting Google Ads Settings. You may also use browser controls, industry opt-out tools, and the choices described in our Cookies Policy.
We do not use sensitive health information from this site to target advertising beyond what you voluntarily provide in forms or sessions, and we align measurement practices with applicable platform policies.
Security measures
We use HTTPS connections for the site, access controls for operational systems, and staff training on handling gentle movement product data with discretion.
No method of transmission is perfectly secure. We encourage you to use unique passwords for any accounts you create with us and to notify us promptly of suspected unauthorized access.
Automated decision-making
We do not use automated processing that produces legal or similarly significant effects solely based on profiling for our gentle movement products. If that changes, we will update this policy and provide appropriate notice.
Children and teens
Our products are designed for adults making informed choices. We do not knowingly collect personal information from children without parental consent where required. If you believe we received a child’s data in error, contact us for prompt review.
Changes to this policy
We may revise this Privacy Policy when our gentle movement products, tools, or legal requirements evolve. The effective date at the top reflects the latest version.
Material changes that affect how we use personal data will be communicated through the website or by email when appropriate before they take effect for new purchases.
Contact for privacy questions
For privacy requests or clarifications about Exceptionalsuper product data, write to hello@exceptionalsuper.world or visit our contact page. We aim to acknowledge messages promptly and resolve concerns in good faith.